For Australian MSPs and IT providers

Hosting, DNS and WordPress escalation support for Australian MSPs.

When client website and domain work falls outside your core stack, discuss a scoped support arrangement with Netracom. Keep your team focused on its core services while agreeing who handles the hosting, DNS and WordPress work.

Request an MSP fit call

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Start with scope and fit. Submitting a request does not book an appointment or establish a support agreement.

Help with the web operations outside your core stack

Hosting and client-site portfolios

Discuss hosting requirements, account access and the sites you need supported.

DNS and domain operations

Scope DNS changes, renewal workflows and handovers with email dependencies in view.

WordPress escalation

Discuss website issues that need separate hosting or WordPress investigation.

Planned migrations

Identify access requirements, DNS dependencies, responsibilities and timing before scheduling a move.

Clear responsibility before work starts

Agree the services, access, client-contact arrangements and escalation path before work begins. Support hours, channels, response expectations and out-of-scope work must be confirmed in the service agreement—not assumed from this page.

  • Your client relationship and contact boundaries are agreed before any direct client communication.
  • Access is limited to the work authorised; credentials are not collected through this enquiry form.
  • Custom development, forensic incident response and bespoke infrastructure require separate scope and acceptance.
  • Standard hosting checkout does not automatically include an MSP support agreement.

How a partnership starts

  1. Tell us what you manage

    Your client-site or domain workload, current platform and main operational problem.

  2. Check scope and fit

    Discuss responsibilities, access, timing and the commercial arrangement.

  3. Agree the next step

    Proceed only once the work, pricing and support boundaries are confirmed.

Common questions

This page is for discussing a scoped hosting and escalation relationship. Do not assume wholesale pricing, white-label support, reseller APIs or minimum commitments; confirm the arrangement before ordering.
Migration requirements depend on the existing environment. Discuss access, DNS, email dependencies and timing before a move is scheduled.
Existing clients should use the Client Area support path for incidents and billing questions. Open a support ticket.
Standard hosting plans are published on the web hosting and WordPress hosting pages. MSP escalation, portfolio work and non-standard requirements are scoped before pricing is agreed.

Discuss your MSP hosting workload

Tell us what your team handles today and where you need another pair of hands. We'll assess fit and identify the next step.

Request an MSP fit call