Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of services provided by Netracom Pty Ltd (ABN 85 151 212 092) ("Netracom", "we", "us", "our"). By registering an account or purchasing any service, you agree to be bound by these Terms. These Terms are governed by the laws of New South Wales, Australia.

Last updated: October 2026.

1. Definitions

• "Service(s)" means any hosting, domain registration, email, or related product provided by Netracom.
• "Customer" means any individual or entity that registers an account or purchases Services.
• "Account" means the Customer's registered client portal account at ca.netracom.au.
• "Billing Cycle" means the monthly or annual period for which a Service is invoiced.

2. Account Registration

You must be at least 18 years of age to register an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and current information when registering. Netracom reserves the right to refuse or cancel any account at its discretion.

3. Services

Netracom will use reasonable efforts to provide Services as described on our website at the time of purchase. Service specifications, pricing, and features may change from time to time. We will provide reasonable notice of material changes affecting active subscriptions.

4. Payment and Billing

• All prices are in Australian Dollars (AUD) and exclude GST. GST is added at checkout where applicable.
• Payment is due at the start of each Billing Cycle. Services are invoiced in advance.
• Accepted payment methods include credit/debit card, PayPal, and bank transfer (as available).
• Invoices are issued electronically and available in your client portal.
• If payment is not received within 14 days of the invoice due date, Netracom may suspend the affected Service.
• If payment remains outstanding for 30 days after suspension, Netracom may terminate the Service and delete associated data.

5. Refund Policy

Netracom offers a 30-day money-back guarantee on new web and WordPress hosting accounts. If you are not satisfied within the first 30 days of service, contact us for a full refund of the hosting fees paid. The following are non-refundable:

• Domain registration and transfer fees (once processed by the registry).
• Setup fees, if applicable.
• Services cancelled after the 30-day guarantee period.
• Add-on services purchased separately.

Refunds are processed within 7 business days to the original payment method.

6. Domain Names

• Domain registrations are subject to the policies of the relevant registry (e.g., auDA for .au domains).
• Netracom acts as registrar or reseller. You remain the registrant of record.
• You are responsible for ensuring eligibility requirements are met for Australian domains (ABN/ACN required for .com.au, .net.au).
• Domain registration fees are non-refundable once the domain has been registered with the registry.
• You are responsible for renewing domains before expiry. Netracom will send renewal reminders but is not liable for expired domains due to non-payment.

7. Acceptable Use

You agree not to use Netracom Services for:

• Sending unsolicited bulk email (spam) or operating open mail relays.
• Distributing malware, ransomware, phishing content, or illegal software.
• Hosting content that is unlawful in Australia, including child exploitation material, content that vilifies individuals or groups, or material that infringes third-party intellectual property rights.
• Conducting denial-of-service (DoS/DDoS) attacks or port scanning without authorisation.
• Mining cryptocurrency or engaging in resource-intensive activities that degrade performance for other customers on shared plans.
• Any activity that violates applicable Australian or international law.

Breach of acceptable use may result in immediate suspension or termination without refund.

8. Content and Data

You retain ownership of all content and data you upload to Netracom Services. You grant Netracom a limited licence to host and process your content solely for the purpose of providing Services. You are solely responsible for the legality and appropriateness of your content.

9. Backups

Netracom performs automated backups according to the applicable plan specifications, but customers remain responsible for maintaining independent backups of critical data. Backup retention and restore availability vary by plan. Netracom is not liable for any data loss, including loss resulting from hardware failure, software error, or accidental deletion.

10. Suspension and Termination

• Netracom may suspend or terminate Services immediately for breach of these Terms, non-payment, or activities that risk the security or stability of our network.
• You may cancel your Services at any time via the client portal or by contacting support.
• Upon termination, data may be deleted after a 14-day grace period. You are responsible for retrieving your data before cancellation.

11. Uptime and Service Levels

Netracom targets 99.9% monthly network uptime for hosting services. Scheduled maintenance windows will be announced with at least 24 hours notice where possible. Uptime calculations exclude scheduled maintenance, force majeure events, and issues caused by the Customer's own code or third-party services.

12. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, Netracom's total liability for any claim arising out of or related to these Terms or the Services shall not exceed the total fees paid by the Customer in the 3 months preceding the claim. Netracom is not liable for indirect, consequential, incidental, or punitive damages, including loss of profits, data, or business opportunity.

Nothing in these Terms excludes rights granted to consumers under the Australian Consumer Law that cannot lawfully be excluded.

13. Intellectual Property

All trademarks, logos, website design, and content owned by Netracom are protected by Australian and international intellectual property law. You may not reproduce, distribute, or create derivative works without express written permission from Netracom.

14. Privacy

Your use of Netracom Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

15. Changes to Terms

Netracom may update these Terms from time to time. Material changes will be notified to active customers by email at least 14 days before taking effect. Continued use of our Services after the effective date of any changes constitutes acceptance of the revised Terms.

16. Contact

For questions about these Terms, please contact us:

Netracom Pty Ltd
PO Box 447
Bathurst NSW 2795
Australia
Email: [email protected]
Support: ca.netracom.au